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About Us

<p><strong>Dokanji</strong> is a modern e-commerce platform designed to make online shopping simple, fast, and reliable.</p><p>We connect customers with a wide range of products from trusted sellers and brands, allowing users to browse, compare, order, and receive products directly through the Dokanji app. Our goal is to provide a smooth shopping experience with secure payments, clear product information, convenient delivery, and helpful customer support.</p><p>At Dokanji, we believe online shopping should be easy for everyone. Whether you are looking for daily essentials, electronics, fashion, home products, beauty items, or lifestyle products, Dokanji helps you find what you need in one convenient place.</p><h2><br>Our Mission</h2><p>Our mission is to build a trusted digital marketplace where customers can shop with confidence and sellers can grow their businesses online.</p><h2><br>What We Offer</h2><p>Dokanji provides:</p><ul><li>A simple and user-friendly shopping experience</li><li>A wide selection of products from different categories</li><li>Secure online payment options</li><li>Order tracking and delivery updates</li><li>Customer support for shopping, delivery, returns, and refunds</li><li>A platform for sellers to reach more customers and grow online</li></ul><h2><br>Why Choose Dokanji?</h2><p>We focus on quality, convenience, and trust. Our platform is built to help customers enjoy a better shopping experience while supporting merchants and businesses in the digital economy.</p><p><br>For support or inquiries, contact us at: <strong>[info@dokanji.com]</strong></p>

Terms and Conditions

<p>Welcome to <strong>Dokanji</strong>. These Terms and Conditions explain the rules for using the Dokanji mobile application, website, services, and related features.</p><p>By accessing or using Dokanji, you agree to these Terms and Conditions. If you do not agree, please do not use the app.</p><h2>1. Definitions</h2><p>In these Terms:</p><p><strong>“Dokanji,” “we,” “our,” or “us”</strong> means <strong>[Company Name]</strong>, the operator of the Dokanji platform.<br><strong>“User,” “you,” or “your”</strong> means any person using the Dokanji app or services.<br><strong>“Seller”</strong> means any merchant, supplier, brand, or business offering products through Dokanji.<br><strong>“Product”</strong> means any item listed for sale on the Dokanji platform.<br><strong>“Order”</strong> means a purchase request made through the app.</p><h2>2. Use of the App</h2><p>You may use Dokanji only for lawful purposes. You agree not to:</p><ul><li>Use the app for fraud, abuse, or illegal activities</li><li>Provide false, inaccurate, or misleading information</li><li>Interfere with the security or operation of the app</li><li>Copy, resell, or misuse any part of the platform</li><li>Violate the rights of Dokanji, sellers, or other users</li></ul><p>We may suspend or terminate your account if we believe you have violated these Terms.</p><h2>3. Account Registration</h2><p>To place orders or use certain features, you may need to create an account. You are responsible for keeping your login details secure.</p><p>You agree to provide accurate and updated information, including your name, phone number, delivery address, and payment details where required.</p><p>Dokanji is not responsible for losses caused by unauthorized access to your account if you fail to protect your login information.</p><h2>4. Products and Product Information</h2><p>Dokanji allows sellers to list products on the platform. We try to ensure that product information, images, prices, descriptions, and availability are accurate.</p><p>However, product details may sometimes contain errors, be incomplete, or change without notice. Product images are for illustration purposes and may differ slightly from the actual product.</p><p>We reserve the right to correct errors, update information, cancel orders, or remove products from the platform at any time.</p><h2>5. Prices and Payments</h2><p>All prices displayed in the app are shown in <strong>[AED / currency]</strong>, unless stated otherwise.</p><p>Prices may include or exclude VAT, delivery fees, service fees, or other charges depending on the order and location. Any applicable fees will be shown before checkout.</p><p>Payment methods may include:</p><ul><li>Debit or credit card</li><li>Digital wallet</li><li>Cash on delivery, if available</li><li>Other payment methods supported by Dokanji</li></ul><p>By placing an order, you confirm that you are authorized to use the selected payment method.</p><h2>6. Orders</h2><p>When you place an order, you are making an offer to purchase the selected products. Dokanji or the seller may accept or reject the order.</p><p>An order may be cancelled if:</p><ul><li>The product is out of stock</li><li>The price or product information is incorrect</li><li>Payment fails or is suspected to be fraudulent</li><li>Delivery is not available to your location</li><li>The seller is unable to fulfill the order</li><li>The order violates these Terms</li></ul><p>You will receive order updates through the app, email, SMS, WhatsApp, or other communication channels where applicable.</p><h2>7. Delivery</h2><p>Dokanji or its delivery partners will deliver products to the address provided by you.</p><p>Delivery times are estimates and may vary due to product availability, location, weather, traffic, courier delays, or other circumstances outside our control.</p><p>You are responsible for ensuring that your delivery information is accurate and that someone is available to receive the order.</p><p>Additional delivery charges may apply depending on the location, order value, product type, or delivery method.</p><h2>8. Cancellations</h2><p>You may request to cancel an order before it is shipped or prepared for delivery. Once an order has been processed, shipped, or delivered, cancellation may not be available.</p><p>Dokanji reserves the right to cancel orders where necessary, including for stock issues, pricing errors, payment problems, or suspected misuse.</p><h2>9. Returns, Refunds, and Exchanges</h2><p>Return and refund eligibility may depend on the product type, seller policy, condition of the item, and applicable laws.</p><p>Products may be eligible for return if they are:</p><ul><li>Damaged or defective</li><li>Incorrectly delivered</li><li>Not as described</li><li>Eligible under the seller’s return policy</li></ul><p>Returned products must usually be unused, undamaged, and in their original packaging with all accessories, manuals, tags, and invoices.</p><p>Some products may not be returnable, including but not limited to:</p><ul><li>Personal care or hygiene products</li><li>Perishable goods</li><li>Customized or personalized products</li><li>Opened software or digital products</li><li>Products marked as non-returnable</li><li>Products damaged due to misuse</li></ul><p>Refunds will be processed using the original payment method where possible. Processing times may depend on banks, payment providers, and internal review.</p><h2>10. Seller Responsibility</h2><p>Some products on Dokanji may be sold by third-party sellers. Sellers are responsible for the accuracy of their listings, product quality, warranties, stock availability, and compliance with applicable laws.</p><p>Dokanji may assist with customer service, payments, delivery, returns, and dispute handling, but the seller may remain responsible for the products they list and sell.</p><h2>11. Promotions and Discounts</h2><p>Dokanji may offer discounts, promo codes, coupons, campaigns, or special offers.</p><p>Promotions may be subject to specific conditions, expiry dates, product limitations, minimum order values, or usage limits. Dokanji may modify or cancel promotions at any time.</p><h2>12. Reviews and User Content</h2><p>Users may be allowed to submit reviews, ratings, comments, images, or other content.</p><p>You agree not to post content that is false, offensive, illegal, abusive, misleading, or violates the rights of others.</p><p>Dokanji may remove or edit user content if it violates these Terms or our platform standards.</p><h2>13. Intellectual Property</h2><p>All app content, branding, logos, designs, graphics, text, software, and platform features are owned by or licensed to Dokanji.</p><p>You may not copy, reproduce, modify, distribute, sell, or use our intellectual property without written permission.</p><h2>14. Privacy</h2><p>Your use of Dokanji is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.</p><h2>15. Limitation of Liability</h2><p>To the maximum extent permitted by law, Dokanji is not liable for indirect, incidental, special, or consequential damages, including loss of profits, data, business, or reputation.</p><p>Dokanji does not guarantee that the app will always be available, error-free, or uninterrupted.</p><p>Nothing in these Terms limits any rights you may have under applicable consumer protection laws.</p><h2>16. App Availability</h2><p>We may update, suspend, modify, or discontinue any part of the app at any time. We may also perform maintenance or updates that temporarily affect app availability.</p><h2>17. Governing Law</h2><p>These Terms are governed by the laws of <strong>[United Arab Emirates / your chosen jurisdiction]</strong>.</p><p>Any disputes shall be handled by the competent courts of <strong>[Dubai / Abu Dhabi / UAE / your chosen jurisdiction]</strong>, unless otherwise required by applicable law.</p><h2>18. Changes to These Terms</h2><p>We may update these Terms from time to time. The updated version will be posted in the app with the new “Last Updated” date.</p><p>Continued use of Dokanji after updates means you accept the revised Terms.</p><h2>19. Contact Us</h2><p>For questions about these Terms, contact us at:</p><p><strong>Dokanji</strong><br><strong>Email:</strong> [info@dokanji.com]</p>

Privacy Policy

<p>This Privacy Policy explains how <strong>Dokanji</strong> collects, uses, stores, shares, and protects your personal information when you use our app, website, and services.</p><p>By using Dokanji, you agree to the collection and use of information as described in this Privacy Policy.</p><h2>1. Information We Collect</h2><p>We may collect the following types of information:</p><h2>1.1 Account Information</h2><p>When you create an account, we may collect:</p><ul><li>Full name</li><li>Mobile number</li><li>Email address</li><li>Password or login credentials</li><li>Profile information</li><li>Account preferences</li></ul><h2>1.2 Order and Delivery Information</h2><p>When you place an order, we may collect:</p><ul><li>Delivery address</li><li>Billing address</li><li>Order details</li><li>Purchase history</li><li>Delivery instructions</li><li>Return and refund requests</li></ul><h2>1.3 Payment Information</h2><p>We may collect payment-related information, such as:</p><ul><li>Payment method</li><li>Transaction reference</li><li>Billing details</li><li>Payment status</li></ul><p>We do not store full card details unless permitted and handled securely by authorized payment providers.</p><h2>1.4 Device and Technical Information</h2><p>When you use the app, we may collect:</p><ul><li>Device type</li><li>Operating system</li><li>App version</li><li>IP address</li><li>Browser type</li><li>Language settings</li><li>Device identifiers</li><li>Crash logs and performance data</li></ul><h2>1.5 Location Information</h2><p>We may collect location information if you allow location access, for example to:</p><ul><li>Show available delivery options</li><li>Improve address accuracy</li><li>Estimate delivery time</li><li>Provide location-based services</li></ul><p>You can disable location permissions from your device settings.</p><h2>1.6 Communication Information</h2><p>When you contact us, we may collect:</p><ul><li>Messages sent to customer support</li><li>Call, email, or chat records</li><li>Feedback, complaints, and inquiries</li></ul><h2>2. How We Use Your Information</h2><p>We use your information to:</p><ul><li>Create and manage your account</li><li>Process orders and payments</li><li>Deliver products to your address</li><li>Provide customer support</li><li>Send order updates and delivery notifications</li><li>Handle returns, refunds, complaints, and disputes</li><li>Improve app performance and user experience</li><li>Personalize content, offers, and recommendations</li><li>Prevent fraud, misuse, and unauthorized access</li><li>Comply with legal and regulatory requirements</li><li>Send marketing messages where permitted</li></ul><h2>3. Sharing Your Information</h2><p>We may share your information with:</p><h2>3.1 Sellers</h2><p>We may share necessary order and delivery information with sellers so they can fulfill your order.</p><h2>3.2 Delivery Partners</h2><p>We may share your name, phone number, address, and order details with delivery partners to complete delivery.</p><h2>3.3 Payment Providers</h2><p>We may share payment-related information with banks, card processors, payment gateways, and fraud prevention providers.</p><h2>3.4 Service Providers</h2><p>We may use trusted service providers for hosting, analytics, customer support, notifications, marketing, app performance, and security.</p><h2>3.5 Legal Authorities</h2><p>We may disclose information if required by law, court order, government request, or to protect our rights, users, sellers, or platform security.</p><h2>4. Marketing Communications</h2><p>We may send you offers, promotions, updates, and marketing messages through email, SMS, push notifications, WhatsApp, or other channels.</p><p>You may opt out of marketing messages at any time by using unsubscribe options, notification settings, or contacting us.</p><p>Even if you opt out of marketing, we may still send important service messages, such as order confirmations, delivery updates, security alerts, and account notices.</p><h2>5. Cookies and Tracking Technologies</h2><p>Dokanji may use cookies and similar technologies to:</p><ul><li>Keep you logged in</li><li>Remember your preferences</li><li>Analyze app and website usage</li><li>Improve performance</li><li>Personalize content and advertisements</li><li>Measure campaign effectiveness</li></ul><p>You can manage cookies through your browser or device settings where available.</p><h2>6. Data Security</h2><p>We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.</p><p>However, no digital platform is completely secure. You are responsible for keeping your account password and device secure.</p><h2>7. Data Retention</h2><p>We keep your personal information only as long as necessary for the purposes described in this Privacy Policy, including to:</p><ul><li>Provide services</li><li>Complete transactions</li><li>Resolve disputes</li><li>Maintain business records</li><li>Prevent fraud</li><li>Comply with legal obligations</li></ul><p>When information is no longer needed, we may delete, anonymize, or securely store it as required.</p><h2>8. Your Privacy Rights</h2><p>Depending on applicable law, you may have rights to:</p><ul><li>Access your personal information</li><li>Correct inaccurate information</li><li>Request deletion of your information</li><li>Withdraw consent where processing is based on consent</li><li>Object to certain processing activities</li><li>Request restriction of processing</li><li>Request a copy of your data</li><li>Opt out of marketing communications</li></ul><p>To exercise your rights, contact us at <strong>[info@dokanji.com]</strong>.</p><p>We may need to verify your identity before processing your request.</p><h2>9. International Data Transfers</h2><p>Your information may be stored or processed in countries outside your country of residence, depending on our service providers and technical infrastructure.</p><p>Where required, we take steps to ensure that your information receives appropriate protection.</p><h2>10. Children’s Privacy</h2><p>Dokanji is not intended for children under the age of <strong>[13 / 18]</strong> without parental or guardian consent.</p><p>We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information, please contact us.</p><h2>11. Third-Party Links</h2><p>The app may contain links to third-party websites, services, payment gateways, or seller pages.</p><p>We are not responsible for the privacy practices, content, or security of third-party services. Please review their privacy policies before using them.</p><h2>12. Changes to This Privacy Policy</h2><p>We may update this Privacy Policy from time to time. The updated version will be posted in the app with the new “Last Updated” date.</p><p>Your continued use of Dokanji after updates means you accept the revised Privacy Policy.</p><h2>13. Contact Us</h2><p>For privacy questions or requests, contact us at:</p><p><strong>Dokanji</strong><br><strong>Email:</strong> [info@dokanji.com]</p>

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