This Privacy Policy explains how Dokanji collects, uses, stores, shares, and protects your personal information when you use our app, website, and services.

By using Dokanji, you agree to the collection and use of information as described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1 Account Information

When you create an account, we may collect:

• Full name
• Mobile number
• Email address
• Password or login credentials
• Profile information
• Account preferences

1.2 Order and Delivery Information

When you place an order, we may collect:

• Delivery address
• Billing address
• Order details
• Purchase history
• Delivery instructions
• Return and refund requests

1.3 Payment Information

We may collect payment-related information, such as:

• Payment method
• Transaction reference
• Billing details
• Payment status

We do not store full card details unless permitted and handled securely by authorized payment providers.

1.4 Device and Technical Information

When you use the app, we may collect:

• Device type
• Operating system
• App version
• IP address
• Browser type
• Language settings
• Device identifiers
• Crash logs and performance data

1.5 Location Information

We may collect location information if you allow location access, for example to:

• Show available delivery options
• Improve address accuracy
• Estimate delivery time
• Provide location-based services

You can disable location permissions from your device settings.

1.6 Communication Information

When you contact us, we may collect:

• Messages sent to customer support
• Call, email, or chat records
• Feedback, complaints, and inquiries

2. How We Use Your Information

We use your information to:

• Create and manage your account
• Process orders and payments
• Deliver products to your address
• Provide customer support
• Send order updates and delivery notifications
• Handle returns, refunds, complaints, and disputes
• Improve app performance and user experience
• Personalize content, offers, and recommendations
• Prevent fraud, misuse, and unauthorized access
• Comply with legal and regulatory requirements
• Send marketing messages where permitted

3. Sharing Your Information

We may share your information with:

3.1 Sellers

We may share necessary order and delivery information with sellers so they can fulfill your order.

3.2 Delivery Partners

We may share your name, phone number, address, and order details with delivery partners to complete delivery.

3.3 Payment Providers

We may share payment-related information with banks, card processors, payment gateways, and fraud prevention providers.

3.4 Service Providers

We may use trusted service providers for hosting, analytics, customer support, notifications, marketing, app performance, and security.

3.5 Legal Authorities

We may disclose information if required by law, court order, government request, or to protect our rights, users, sellers, or platform security.

4. Marketing Communications

We may send you offers, promotions, updates, and marketing messages through email, SMS, push notifications, WhatsApp, or other channels.

You may opt out of marketing messages at any time by using unsubscribe options, notification settings, or contacting us.

Even if you opt out of marketing, we may still send important service messages, such as order confirmations, delivery updates, security alerts, and account notices.

5. Cookies and Tracking Technologies

Dokanji may use cookies and similar technologies to:

• Keep you logged in
• Remember your preferences
• Analyze app and website usage
• Improve performance
• Personalize content and advertisements
• Measure campaign effectiveness

You can manage cookies through your browser or device settings where available.

6. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no digital platform is completely secure. You are responsible for keeping your account password and device secure.

7. Data Retention

We keep your personal information only as long as necessary for the purposes described in this Privacy Policy, including to:

• Provide services
• Complete transactions
• Resolve disputes
• Maintain business records
• Prevent fraud
• Comply with legal obligations

When information is no longer needed, we may delete, anonymize, or securely store it as required.

8. Your Privacy Rights

Depending on applicable law, you may have rights to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Withdraw consent where processing is based on consent
• Object to certain processing activities
• Request restriction of processing
• Request a copy of your data
• Opt out of marketing communications

To exercise your rights, contact us at [[email protected]].

We may need to verify your identity before processing your request.

9. International Data Transfers

Your information may be stored or processed in countries outside your country of residence, depending on our service providers and technical infrastructure.

Where required, we take steps to ensure that your information receives appropriate protection.

10. Children’s Privacy

Dokanji is not intended for children under the age of [13 / 18] without parental or guardian consent.

We do not knowingly collect personal information from children without appropriate consent. If you believe a child has provided us with personal information, please contact us.

11. Third-Party Links

The app may contain links to third-party websites, services, payment gateways, or seller pages.

We are not responsible for the privacy practices, content, or security of third-party services. Please review their privacy policies before using them.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted in the app with the new “Last Updated” date.

Your continued use of Dokanji after updates means you accept the revised Privacy Policy.

13. Contact Us

For privacy questions or requests, contact us at:

Dokanji
Email: [[email protected]]